can't withdraw money and burn customer's account

On 11/22 I have an account opened at gallen capital exchange, I have 3,000$ in my account and I told support that I need to withdraw that money to have a job, support Khanh, Hieu, and an admin named Henry. . After convincing me not to, they immediately unfriended me. After that, I can't withdraw money. I sent an email to support, I received a notice that I had to trade 30 lots of money, metals, or 200 shares because it was related to bonnous, before I tried to withdraw $ 40, it was allowed to withdraw and the condition was to cancel the bonus. but it does not cancel the trade condition as above. T had traded, in the process they intervened to expand the spread, stretch the price and if they put sl, they slipped a few more prices, making the loss a lot bigger, t determined to enter the order and then exit and close enough lots already then it didn't close the order and in 1 minute I was deleted mt5 account, t went to the web, the tk was negative 500$. They take care of guests very carefully, everyone is very wary of losing money like me