Dear Forex Friend, Hello! We appreciate your comment and take it very seriously. We understand that you may have doubts or misunderstandings about the incident. After checking, we confirmed that the payment was made to you at that time. If there were any missing details in the payment information, the funds would typically be refunded to the original source. Since we have not received any refund, we kindly ask you to verify with your receiving bank. To avoid incomplete or misleading information, if you still need further communication, please feel free to contact us via the customer service email or hotline at any time. We will continue to assist you with your case.