Unable to withdraw, and they scam my hard-earned money

I invested inthis year. I had my money withdrawn only once, and the second time when I wanted to withdraw, I contacted the CRM and got the reply that withdrawal only proceed within 24 hours, and then I asked him to help me postpone for a week, and he did. What I am most angry about is that I have already paid more than NT$ 60,000 in total for several times but the customer service keeps asking me to pay NT$10,000, I just want to ask this platform, is it any good for you to cheat money? If you dare to cheat money, you must dare to face up to these victims!