The account is frozen, you need to pay 10% of the account balance risk fund to unfreeze

I am rookie to MT5, and I have a lot of things I don’t understand. After I became a node of MT5 under the guidance of a friend the night before yesterday, I contacted the customer service of the SOPHIE CAPITAL FINANCIAL TRADING PTY LTD platform to withdraw 365858USDT, and I sent my cold wallet address. I gave it to the customer service. My cold wallet was newly downloaded. I didn’t know it needed to be activated. I contacted the customer service the next morning. The customer service replied that because my wallet was not activated, I couldn’t transfer USDT. Freeze, now I need to use 10% of the risk fund of the account to unfreeze the account within two working days. If I do not pay the 10% risk fund within two working days, my account will be blacklisted and I will never be able to withdraw cash or trade.