MEX does not withdraw

The platform has not withdrawn for more than half a year. My latest request for withdrawal was 2022.2.16, which was USD 1,400, and has not been processed yet. There was no news after that. If you want to continue to apply for it later, it is also restricted. It is simply a robbery to ask for this to be issued before. My account number: 333515120, there is 7839.43 USD in the account and I cannot apply for withdrawal. I filed a complaint with AFCA, and now I continue to go to BVIFSC to file a complaint. I have sent an email, but there is no reply yet. Please let the staff contact me to process the withdrawal as soon as possible.