Please mediate

It has been nearly three months since I applied for a withdrawal from the SHD platform. First, the encrypted wallet address was wrong and could not be bound. I gave another address, and it took a month to get no result. The account opening specialist has not read the news. I sent an email to the contact center to apply for no response, and asked customer service to verify, S HD went to another account manager, and said that the money needs to be reviewed by accounting, bank review.... Please wait patiently, week after week, month after month Month after month, still unable to withdraw money. Please ask SHD for mediation to get back my investment principal and profit totaling $18,473, thank you very much.