BKYHYO is unable to withdraw. After accepting the application for withdrawal, the funds are gone

On July 3rd this year, I deposited USD 2013 and USD 1340 in two separate deposits. It is also normal to withdraw USD 100 on 7/7. After requesting a withdrawal of USD 1,000 from BKYHYO on 7/15, I did not reply to my message on 8/18. , I contacted the customer service and told me to treat it, but I didn't reply later. At present, there are still 4627 dollars in the account. I have records of all of them. If the photos or screenshots provided are not detailed enough, I can add them.