Cannot withdraw for three weeks

The application for withdrawal on 7/14 has not been successful so far. During the process, the official phone number of SHD is busy. I have also sent an email to the official email and have not responded, so far I have not been able to do so. On 7/18, 7/26, 8/1, 8/2, I used the line to inquire and did not reply to me. On 8/1, I did not reply to the SHD window. Since I applied for the withdrawal, it was difficult to contact me. Instead, it was an introduction. The person I applied for the platform conveyed that my funds were suspected of being defective, so I could not withdraw the funds. The previous deposits were handled very efficiently, but I was deceived when I encountered difficulties in withdrawing funds?