The address misses a letter e and others are all right

From penzolead.com, the principal of 70,000 dollars was transferred to crypto because the address was missing an e. It’s almost a week. Now I don’t know where my hard-earned money is going. The customer service doesn’t care about a regular transaction that can be retrieved. And the customer service push the responsibility on me. They do not deal with it. Everyone be careful. It's hard-earned money