Apply for withdrawal, but has not arrived

The application for withdrawal on 7/1 has not been received until now on 7/21. On 7/12, I contacted customer service and said that I had applied too many times at the beginning of the month, and I did not know which one should be approved and asked me to re-apply for 1 (it said that it will arrive on 7/5 in about 5 working days). 20Contact customer service and the commissioner to say that there is a problem with my deposit account. The reply is slow and the problem is not solved. There is no way to check the withdrawal record and progress on the account.