Unable to withdraw. Please solve it

The funds were invested on 6/22, and the funds were withdrawn on 6/29, but the account was never received. Originally, I asked them that I would receive the funds within 2 or 3 days at most, and the funds would be received within 72 hours, but the funds never arrived. Only after paying taxes can the principal and benefits be withdrawn. Other platforms say that there is no such statement.