The account has been frozen, and the remaining funds cannot be withdrawn. How to appeal, how to apply, is there no way to appeal?

I applied for withdrawal in early June, and kept telling me about the channel maintenance. On June 13, I re-applied to withdraw USD8000, but it has not been received until the 15th. 1. When the online transaction was conducted on June 14, the price experienced serious slippage. The two major platforms, Binance and Ouyi, also checked the time node of ETH online, but they did not rise to this price at all. Qing asked the platform to intervene in the investigation. 2. When something happened, contact customer service and give my company's email. Ask me to contact the secondary email: opsonmt5@gmail.com. I have sent emails at least 6 times in the past and have not received a reply so far. Trading with VOREX, contacting the company opson, the two are one company. 3. On the morning of 6/15, when logging in to the account, the password is invalid. The account has been disconnected. The balance in the account is usd40711.70, which cannot be withdrawn. 4. The customer service staff of the webpage has been unable to be contacted. The page of the web chat keeps jumping to a blank page. If something like this happens, can I ask the platform to trace it to the end?