Hard to withdraw after paying tax

On 6/23, I ask customer service for withdrawal application and received the income tax payment email. After some inquiry and repeated confirmation, the withdrawal will be made as long as the income tax is paid? The customer service response is yes! I took a screenshot of the two account IDs to deposit the tax payment address and sent a screenshot to the customer service (the picture also shows two IDs). After confirming with the customer service and waiting for the voucher to be issued, I will receive an email on 7/1 stating 16379U The two accounts are not my personal payment. Accepting exchanges is too much and the reason is too funny? Clearly maliciously making things difficult and not withdrawing fund