Could not be withdrawn

Good morning. They have withheld the withdrawals with the excuse that they are doing the kyc verification again and also the Google authenticator is anchored for another way of being able to withdraw with one's authorization

The following is the original recommendation

no se ha podido retirar

buenos días, tienen retenidos los retiros con la excusa que están haciendo nuevamente la verificación del kyc y además está anclado el Google autenticador para otra forma de poder retirar con la autorización de uno