Unable to withdraw

I deposited at this company's platform. I deposited three times from three different bank accounts in Yunnan. The first two times were deposit, and the third time was because I bought too much and the MetaTrader5 software couldn't operate. It only requires a deposit to operate. I want to withdraw cash, but it is not accepted. The reason is that the picture below shows that I have been in contact with the customer for a long time. If I don’t recharge, I can’t withdraw cash. It can be operated in the trading software, and the US dollars are also there. Is this company a liar?