Unable to withdraw

I would like to ask the customer service that I am suspected of money laundering, but my friend taught me to operate the market. How do you say it is money laundering? I have applied for a withdrawal, because I didn’t log in to my account after the website was repaired. My friend taught me to log in and operate the market by the way. Maybe he didn’t know that this was not possible. The customer service said that I should pay 30% of the total amount as a security deposit, but This is already a very heavy burden for me. If the account is not paid within the time limit, the account will be frozen and deleted. Can the questionnaire provider do this? This is our hard-earned money