Inability to withdraw

The broker does not allow withdrawal for more than a week, we were verified with the KYC and now they are asking for new documents. They have already been sent for verification, but they do not give an answer for more than a week, and they do not allow withdrawal

The following is the original recommendation

incapacidad de retiro

el broker no deja retirar ya más de una semana, estábamos verificados con el KYC y ahora están pidiendo nuevos documentos, ya se enviaron para su verificación, pero ya más de una semana y no dan respuesta, y no dejan retirar