The platform has an error, but does not admit it

Last Friday, June 10, 2022, I found out that the FXDD platform showed that the selling inventory fee of Aomei was 173 US dollars, and the buying inventory fee was -5 US dollars. Take the overnight inventory fee. June 13, 2022 is this Monday, I sold all the up and down orders in Australia and the United States, with a profit of $769.54. At the same time, it was found that the trading varieties on the platform on the 13th showed that the selling inventory fee was more than 177 US dollars, so I continued to buy and sell Australia and the United States to hedge their holdings. But that night, it was discovered that the platform had cancelled the inventory fee. I hurriedly contacted the agent, and was told that it was a system settlement error and an accident, but I had to bear the loss myself. Because FXDD has handling fees and spreads, there is no inventory fee, causing me to lose thousands of dollars. This situation is clearly caused by a mistake on the platform, otherwise I would not have carried out the operation of Australia and the United States. I went to the platform agent to investigate the loss, and the platform agent said that it would be good if I didn't pursue my profit on Friday, which was very annoying! I hope that through the eyes of the sky can help me stretch kilometers and justice, and help me recover my losses! In addition, it was added that FXDD had multiple chucks, which also resulted in losses.