Unable to withdraw. Cannot contact the person in charge

Bond has stopped withdrawing since April 16, and then got the company's notice, because the funds could not be paid to the country on time overseas, it was suspended, saying that it would be distributed according to 3%-5% of the account balance on the 25th of each month. I only received 2,000 RMB on the 25th for so long. I can't accept it. The notification is always inconsistent with the reality. I hope the relevant platform can supervise and deal with it. Thank you.