Unable to withdraw after paying taxes

I paid $2,400 for taxes on April 30th and couldn't receive the remittance until May 4th when the customer service told me that I had to withdraw all the principal in one go before remittance. Then tell me that they will cancel the Asian guest account and will donate the money if the money is not withdrawn in time. Very unreasonable. And the period of seven working days is very unreasonable.