It takes more than ten days to withdraw the money

It took more than ten days to apply for a withdrawal, and the official website does not have any customer service contact and inquiry methods. I can only contact the broker and ask the broker to help me with my questions. The broker said at first that the account will be received on the 7th, but if the account is not received after the 7th, he asked and said that he will arrive within 2 days. This has been repeated for more than 15 days, and the withdrawal is still not credited.