Withdrawal on April 1, 2022 has been delayed for more than ten days

Looking for customer service to inquire about the whereabouts of the funds, that is, these clichés in the feedback are all pushed to the three-party payment, I hope to get a customer manager for one-on-one communication, and the platform also evades from it. Out of trust, I have been trading with Tri for at least two years. Is Tri worthy of our loyal customers? Is it true that the online transmission platform only allows loss of money, and those who make money will try their best to deny withdrawal, hoping to give results as soon as possible.