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2022-04-12 18:48 Released in Hong Kong China Hong Kong China

The platform does not work, and the client's principal is taken privately and will not be returned

On the weekend morning, it was found that the MT5 account was stolen, the order was abnormal, and the order was opened and closed within an hour, and all my principal was converted into the platform's handling fee, which became the platform's profit. After half an hour, contact the customer service for processing, The client refuses to compensate my assets on the grounds that it cannot be handled. The above incident must be related to the platform's risk control. The platform technology also admits that the opening habits are different from mine. Profitable, and the platform risk control does not have email reminders or temporarily freeze the account to protect the principal of the customer. This is a very inhumane practice. It is impossible for everyone to guarantee that the account will not be stolen, but the platform must deal with it fairly. I also have reasons to suspect that the platform itself operates The customer's MT5 conducts abnormal transactions. Through non-stop trading and closing positions, the customer's principal is turned into the platform's handling fee, which in disguise becomes the platform's profit. The method of opening and closing positions will turn all the principal into the profit of the platform, so that the principal of the customer is obtained, and there is no consequence to bear

Others

The following is the original recommendation

平台不作为,私自黑取客户本金不予归还

周末早上发现MT5账号被盗,异常订单,一个小时之内不停开单和平仓,将我本金全部转换成平台的手续费,变成平台的盈利,发生后半个小时联系客服处理,客户以不能处理为由拒绝赔偿我的资产
发生以上事情,肯定和平台风控有关系,平台技术也承认开仓习惯和我开仓习惯不一样,如果客户在平台被盗贼通过非法交易变成平台的盈利,而且平台风控没有邮件提示或者临时冻结账户保全客户的本金,这是一个非常不人道的做法
每个人不可能保证账户不被盗,但是平台要公正处理,我也有理由怀疑是平台自己操作客户的MT5进行不正常的交易,通过不停的交易和平仓,将客户的本金变成平台的手续费,变相变成平台的盈利,事后可以说客户自己泄露的密码,客户通过不停开仓平仓的方式将本金全部变成平台的盈利,这样既得到了客户的本金,又没有后果承担

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