I said a mistake that problem is solved

I gave a mistake that problem is solved, my problem was not solved. I still have the problem with a rejected payment. I made a withdrawal on March 27 but the payment was rejected, now it does not appear in my IPC wallet nor does it appear in the mt4 wallet.

The following is the original recommendation

Di por error en problema resuelto

Di por error en problema resuelto, mi problema no fue resuelto.

Todavía tengo el inconveniente con un pago rechazado.
Hise un retiro el 27 de marzo pero sale pago rechazado, ahora tampoco aparece en mi billetera de IPC tampoco aparece en la billetera de mt4.