Withdrawals are not reflected in my IPCAPITAL wallet

On March 25, 2022 at 7:04 p.m., a capital withdrawal was made from MT4 to the wallet for a value of USDT1,650. leaving a balance of USDT 384.67. On March 26, 2022, profits were withdrawn from the broker in the amount of 101.33 lao, which IPC must discount 20% On March 27, 2022 at 9:56 p.m., a withdrawal request was made for the value of USDT 50, which is then recorded as rejected, but without refunding the money to the wallet. These three situations have in common that on the 28th there was no money in my personal IPCAPITAL Wallet, registering USDT 0. It does not register either the withdrawal of capital, nor the reimbursement of the rejected withdrawal, nor the profits of the last weeks. In addition, it does not allow me to withdraw my money to the wallet of my crypto account, so I must request authorization to withdraw my capital. I request to be able to make the money appear in my registry and sent to my kucoin or binance wallet, in order to make use of them...