The withdrawal delayed for a few months and the principal was $146,794

The application for withdrawal has been delayed since mid-October 2021. I haven’t received a penny. My principal is 146,794 US dollars. During this period, I communicated with MultiBank mailbox many times. The reply I got is that it is being processed. I would like to ask that is the principal of 10,000 too much and MultiBank can't get it out? Or they are about to run away with money? The account manager told me that MultiBank didn't want to withdraw money from me, the scammer platform, really disgusting!