Unable to withdraw. The backstage password was changed and cannot log in. The trading account was forbidden adn cannot trade

On January 6, 2021, I made a deposit of US$5,000 on the Forex.com platform. Then, I made orders one after another. After less than a month, there were profits and losses within this period. However, on January 29, the account suddenly could not be traded, and it was displayed that the transaction was prohibited. I thought that I would withdraw the money if the transaction was not allowed. The withdrawal shows that it is being maintained and cannot be withdrawn. It has been 1 month so far. I asked the customer service for the reason. The customer service will always repears the same words. Please wait patiently and it is udner review. I cannot do anything but complain. I hope that all the investors can keep thier eyes open.