Complain that MultiBank Group does not withdraw. I hope they can withdraw to maintain my normal life and I will continue to trade

Trading account: 33514181. Name: Zhang. Account amount: 10200 dollars. MultiBank Group(mex) did not withdraw since November 2021. I contacted the customer service many times and they just told me to wait. The account did not even deducted and did not have any updates. I hope that they can withdraw to maintain my normal life. If everything gets back to normal, I may continue to trade at MultiBank. I am currently angry at the perfunctary attitude of them. I received a reply to the complaint and asked me to contact customer service, and the customer service told me that the customer service department did not have the authority to handle it, and was still trolling.