I have applied for the withdrawal, but it has been delayed, and now I can't contact customer service

If you want to withdraw money, you have to pay a channel fee of over 900,000. The application for withdrawal was approved on 2021/12/29. It has always been said that there are many people waiting in line. After further questioning, he said that it will be dealt with before 1/20, and then changed to 2/15. It has been delayed all the time, and the customer service manager has been unable to contact. The mailbox on the official website page is the mainland QQ mailbox, not the customer service mailbox. LINE is also blocked. It appeared on 1/17 for a while. They block me after saying "yes", then disappeared from the world.