Account manager Sarah1 deleted the account without permission

I deleted the united account before the merger without any notice. It was required to open an account with Excellent after the merger and to transfer funds for 30,000 yen. Withdrawal of funds requires tax for the entire account. Some funds cannot be withdrawn unless the tax for the full amount of the funds is paid. Even if you request a withdrawal after deducting the tax amount, it is said that the tax amount of the entire amount of funds will be transferred first. Don't you think about customer convenience? ??