Withdrawal on 2021/12/21 and it has not been transferred until today 2022/1/4

Withdrawal on 2021/12/21 and it has not been transferred until today 2022/1/4. On the day of the withdrawal, I asked the customer service when the account will arrive, and I asked twice and the reply is the same. "The customer service system review does not have a specific time. If there are a large number of withdrawals, the review will be delayed, and the withdrawal will be processed once it passed review, please be patient! 》 Today I asked the customer service and they respond with the reason that the number of transactions in the trading account did not meet the standard, the withdrawal application was rejected, and the number of transactions for the second withdrawal of funds must reach 20 or more to withdraw! How can there be such a rule, it feels so black-hearted.