Unable to withdraw and cannot contact the agent

At the last time of deposit, the agent told me to conduct the deposit operation through alipay qr code, and completed the payment of RMB 10,000 by scanning the code according to the process. When the payment was completed, the agent informed that deposit via Alipay was frozen, so the funds of payment transaction could not normally reach the platform for transaction. Later, the agent was informed that the normal deposit or withdrawal operation could be continued after the deposit was thawed. I choose to withdraw, and the agent told the frozen time is about 2 weeks, after which the payment can be made normally, but it has been 2 months and I still cannot receive the refund normally. Now I cannot contact that agent. I suspected that they have scammed the money and escaped. At present, we sincerely request the platform to reply and get corresponding help. Thank you! Below is the wechat account of that person and the Alipay payment code he said he used for deposit