The profit is not given, the principal is not given, and the spread is exploded

I apply for withdrawal after account earn some profit, but it turns out that my account and background are disabled. Later, an account manager added my WeChat to inform that there is the illegal transaction, on the grounds that the proportion of orders held for less than 3 minutes was too high, and claimed that the official website had publicity. In fact, the official website does not have any explanation on the transaction details. I request to cancel the withdrawal to make the ratio down. As a result, the platform disagreed and directly deducted the profit to disable the account. As of today, nearly one month has passed without receiving a principal refund of four thousand dollars. The slippage of the platform was extremely severe. When the market opened in the morning on a certain day, the crude oil exploded with a spread of one hundred pips, almost wiping out the account.