Unable to withdraw

I applied for withdrawal five times, and only agreed twice. The first two times said that there were too many withdrawal requests, and the last time it said that I applied for too many withdrawals... I asked the customer service why it said that my frequent withdrawals caused deduction of my credit point... No withdrawal is allowed. If you want to withdraw money, you need to deposit 5,000 for one credit points, and deposit 50,000 to make up credit points.