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The platform spread is high, resulting in liquidation on November 26, 2021

FX1164758967
3-5 years
Unverified

Exposure

The platform spread is high. At 18:43 on November 26, 2021, the minimum was 1780. Shirking responsibility, the spread was up to 375 pips. My account will not be liquidated if the spread was not that high. It took my margin due to high spread, so I got a liquidation. The minimum price was 1780 On Friday and it does not wipe out. The closing margin level was 283. According to my normal position, my position was only liquidated in 1776. My position was liquidated at the lowest opening on Monday at 1779.96. When I opened the account, I thought that the score was high and the spread was low so I open an account at Easy Trade. When I called customer service and he said that the spread was normal, then my question is, why did I liquidate my position on Monday at 1780 if I didn’t liquidate on Friday at 1780, not to mention the minimum deposit level of 285 on Friday at 1780. My demand is to compensate me $400. I don’t want anything more than that. When they call me back, I don’t want to talking for the reason about why they they refuse to pay me. If that’s the case, they should not call me back.

Original

平台点差大,导致仓位爆仓2021年11月26日,

账户869600。平台点差大,2021年11月26日,18点43分,最低1780.推脱责任,点差最大375,不是点差大我的账户不会爆仓,因为点差大,把我保证金给吃了,所以才爆仓,周五最低报价1780没爆仓,收盘按金水平283,按正常我仓位,1776才爆仓,周一开盘最低1779.96我的仓位就爆仓了,开户时我看时我看评分高,点差低我才在易汇开的户,客服给打电话说的点差正常,那我的疑问是,1780周五没爆仓为什么周一1780我就爆仓了,更何况周五1780最低的时按金水平285,我的诉求是赔我的400美金,多了我也不要,在给我回电话的时候我也不想扯皮那么理由不给我赔,要是那样的话就不用给我打电话了。

2021-12-06

Hong Kong

Severe Slippage

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