My withdrawal took more than half a year and was still not done.

I withdrew from May 21 and there was still no result. I wrote email to the platform but they did not give a complete solution. They only told me to wait but I did not know how long. I had problems with my investment and it was important to me. I hope they could return the money to me. Please help me get it back. I’d like to pay you tips. It was better than losing everything.