Unable to withdraw funds, over 80,000 in the account, now the customer service directly closes the chat window

Unable to withdraw money. From the withdrawal of August 12th to the present, 31,700 yuan is still under review. In the early stage, it was said that it was under review, and the later said that the withdrawal was completed. Now the customer service directly closes the chat window. There are more than 80,000 in the account, and it is impossible to withdraw funds directly, and there is a video as evidence.