The nework lags, making me unable to close positions. And the broker shrinks their responsibility

The KCM server really lags. It is also doing it on other platforms, and it chucks without moving, unable to close the position and open the position. After contacting the sales, the platform obviously shirked its responsibilities. I am not sure if there is any problem with the network. My other platform accounts are normal. Originally, the position was closed with a floating loss of 568, but now gold has risen (Orui fell), and the floating loss is nearly 800, which is a loss of 200 US dollars. [d83d][de21]I can’t put on the video here, otherwise everyone can take a look at what it means: You can’t close a position, you can’t open a position, and you can’t watch a loss [d83d][de21]