Cancel users' applications without permission

On March 19, 2021, the withdrawal application was submitted again, and on March 31, I replied indiscriminately, wrangling, and found improper excuses for not withdrawing the gold. The reply on April 1 has already contacted me! ! So when imf contacted me, it meant to reply me with two excuses for not withdrawing money? Never contacted me at other times! ! ! The withdrawal application cannot be cancelled by itself! ! Today, April 15th, I suddenly remembered to check it and found out that the withdrawal application was cancelled! And it was cancelled on April 2nd! I haven't received any cancellation notices by mail! It's a black platform! The customer service phone has not been able to get through!