It’s my first time to meet such issue, the one who reports the truth is unreasonable

This matter goes like this. Unable to withdraw on USG last year. And the salesman told me in last October that I could lose my capital to withdraw my commission. And I thought it would be ok if I could withdraw some money first. I lost $3,438 and got $682 commission. They promised that the commission could arrive in 1-2 working days. I waited for three months but the salesman delayed again and again. So all I can do is to report their new platform as an investor. But now it’s the reason why they don’t allow my withdrawal. Why do they open a new platform? Do u feel comfortable after embezzling others’ money?