Can't trade most symbols in Acetop. The sign of absconding?

There are 31 varieties on the platform, but it has been nearly half a month, only XAU/USD and XAG/USD can be traded, other varieties cannot be traded. I can’t connect to the server, and customer service said that I have a problem with the network, I’m speechless! It is estimated that even the customer service is gone, all are robots. Change platform decisively