Don’t settle positions

We reached an agreement that 15% of the positions are settled monthly as commissions. But now they said they confused my account with others! And they admitted their business manager didn’t make it clear and penalized him. But it’s none of my business. What you promised has to be executed. You should give me $1,365. It’s just a small amount of money and you’d rather be a deadbeat, making me expose you! The following screenshot is about the conversation with their customer service. Their business manager is out of contact!