The withdrawal can’t arrive

The first withdrawal was refused because of wrong bank card number. And I paid margin to modify it and added money to improve the credit score. But I was rejected again for illegal operations and I paid a fine. I was told that I can withdraw after one day and my account would be disabled after I withdraw. But the withdraw hasn’t arrived for a month. The customer service said it was waiting for remittance, or I can pay for the VIP channel. Cuz I can’t use the account after I withdraw funds, I didn’t open VIP. But the customer service hasn’t replied to me since December 3. And I have no access to the online customer service