Difficult to withdraw

We can withdraw as the way of T+2 before. But on October 19, the platform added business of digital currency and the function of deposit and withdrawal were upgraded. Since then, the withdrawals have been restricted. It’s said that there are so many withdrawals so the deposit channel of many stock exchanges are blocked!
“Because the ETH system is so crowded which is beyond our imagination, the withdrawals on October 19 are delayed and is arranging now. Please be patient. The withdrawals will arrive soon. We are sorry for bringing inconvenience”.