Unable to withdraw

I can’t withdraw. The customer service keeps shrinking. Withdrawing on 24th, I asked the customer service why the withdrawal hasn’t arrived yet. The customer service’s attitude is imperious. Then I got automated messages. Every time, the customer service gave me the same answer and didn’t give me an accurate reason why I can’t withdraw. Let me offer information and tell me there will be someone calling me. I’ve inquired over a dozen times and waited over ten days. No one gives me an explanation.