Unable to withdraw in HFGFX

I contacted with HFGFX in last June through FX 110. The customer service asked me to add WeChat and lobbied me to open account. As it was ranked first on FX 110, I deposited fund into 2 accounts, while the trading became unavailable on 10:00 AM. After inquiring the customer service, I was informed that I had violated the rule. Now $9845.62 balance is unavailable. Hope you punish this scam platform severely! Thank you!