The fake market manipulated by MBG Markets led to unavailable position-closing.
After the trading curb on March 13rd, I could trade when the market was opened at 21:30(Other platform could show this since I could directly trade on 12nd). But the market didn’t fluctuate until 21:38. During 21:30 to 21:35, the price reached to the take-profit I set, while the orders weren’t dealt, led to huge losses of $41449.9. This isn’t the first time the problem occurred. On March 4th, I couldn’t log in to the trading for one hour.On 14th, I sent the email to the platform, requiring them to compensate me, while no one replied to me. Posting this exposure, I hope unveil this scam platform to WikiFX.
The following is the original recommendation
MBG走势造假,导致指数远远超过止盈点都不能触及平仓
3月13日纳指熔断后,21:30开市后是可以直接交易的(其他平台有图为证,且MBG平台3月12日跌停熔断后,开市也是直接交易的,没有时间间隔,有图为证)。但是3月13日21:30分开市后,MBG平台指数变动停止,直到21:38才开始显示图形,指数才有变动。21:30到21:35期间,指数冲高到7700点上方,接近7750点,我的14.15手多单均已触发止盈点位(我止盈点设置在7673至7735点位之间,正常走势就止盈平仓了),应该在高位平仓止盈,但是由于平台的技术原因,导致所有单子均未能在高点实现止盈,随后快速在止损点被平仓(因为指数可以变动的时候,已经回落到止损点附近了)。总计直接导致损失41449.9美元。此外,这次技术故障已不是第一次了,在3月4日时就由于平台的原因,长达1个多小时不能与交易所连接,才不到半个月时间,又因为平台技术原因,导致本人交易受损。3月14日,本人与代理客服和MBG香港的相关客服人员进行沟通,并将索赔内容以邮件的方式发送至官方邮箱。多次沟通后,均未得到答复,也未取得赔偿。鉴于对方未有积极的处置态度,特向外汇天眼投诉MBG交易平台恶意制造交易障碍,导致客户交易损失的恶劣行为。