RockGlobal	Basic Information
Registered Country/Region	New Zealand
Regulations	FMA
Tradable Assets	Forex, Metals&Commodities, Indices, Cryptocurrencies
Account Types	Standard Account, ECN ccount
Minimum Deposit	$50
Maximum Leverage	500:1
Minimum spread	from 0.0 pips
Deposit & Withdrawal	Local Bank, Credit/Debit Cards, E-Wallets, Bankwire, Cryptocurrency
Trading Platforms	MetaTrader 4
Customer Support	Phone, Email, Live chat
Education Resources	Economic Calendar, Trading Calculator, Forex Basics, News

Overview of RockGlobal

RockGlobal is a legitimate online trading platform registered in New Zealand (certificate number 509766) and offers its services to a diverse range of traders. With a wide selection of market instruments including 140+ currency pairs, stock indices, commodities, precious metals, and cryptocurrencies, RockGlobal allows traders to access multiple markets and diversify their portfolios. The platform provides two account types: the Standard Account with spreads starting from 1.0 pip and no commission fees, and the ECN Account with even tighter spreads from 0.0 pip and a $5 commission per standard lot traded. Traders can leverage their positions up to 500:1, amplifying potential profits but requiring responsible risk management. RockGlobal utilizes the popular MetaTrader 4 (MT4) platform, known for its advanced features and user-friendly interface, offering real-time market quotes, fast order execution, and customizable trading strategies. The platform also provides dedicated customer support available 24/7 via phone, email, and live chat. However, it is important to note the lack of deposit and withdrawal information on the website, commission fees for the ECN Account, minimum deposit requirements of $50 for the Standard Account and $500 for the ECN Account, the risk of trading with high leverage, and the limited educational resources provided. Traders are advised to exercise caution and seek additional information when considering RockGlobal as their trading platform.

Is RockGlobal legit or a scam？

Yes, RockGlobal is registered in New Zealand and has obtained a certificate authorized by the Financial Markets Authority with certificate number 509766. However, investors are still advised to exercise caution when making investments.

Market Intruments

RockGlobal offers a comprehensive range of market instruments to cater to the diverse trading preferences of its clients. The platform provides access to an extensive selection of financial assets, including:

1. Forex: RockGlobal offers a wide range of currency pairs for forex trading. Traders can choose from over 140 currency pairs, including major, minor, and exotic pairs. This allows investors to participate in the global forex market and capitalize on currency fluctuations.

2. Metals & Commodities: The platform provides trading opportunities in precious metals and commodities. Traders can access popular metals like gold, silver, platinum, and palladium. Additionally, RockGlobal offers trading in various commodities, such as oil, natural gas, and agricultural products. Trading metals and commodities enables investors to diversify their portfolios and potentially benefit from price movements in these markets.

3. Indices: RockGlobal allows traders to trade a wide range of stock indices from around the world. Popular indices such as the S&P 500, NASDAQ, FTSE 100, and DAX are available for trading. By trading indices, investors can speculate on the overall performance of stock markets and take advantage of market trends.

4. Cryptocurrencies: RockGlobal offers trading in a range of cryptocurrencies. Traders can access popular digital currencies like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and Litecoin (LTC). Trading cryptocurrencies provides investors with opportunities to capitalize on the volatility and potential price movements in the crypto market.

With its broad selection of market instruments, including 140+ currency pairs, stock indices, commodities, precious metals, and crypto CFDs, RockGlobal ensures that traders have access to diverse trading opportunities across different financial markets.

Pros and Cons

RockGlobal offers a diverse range of market instruments, competitive spreads, and high leverage of up to 500:1. With the popular MT4 platform and dedicated customer support, traders have access to advanced tools and assistance. However, the lack of deposit and withdrawal information, the risk of high leverage, and limited educational resources should be taken into consideration.

Pros	Cons
Diverse Market Instruments	Lack of Deposit and Withdrawal Information
Competitive Spreads	Risk of Trading with High Leverage
High Leverage	Limited Educational Resources
MetaTrader 4 (MT4) Platform
Dedicated Customer Support

Account Types

RockGlobal offers two different types of trading accounts to suit the needs of different traders:

1. Standard Account:

• Spreads: The Standard Account offers spreads starting from 1.0 pip. Traders can benefit from tight spreads, which can enhance their trading profitability.

• Commission: There is no commission charged on trades conducted through the Standard Account. This means that traders can focus on their trading strategies without incurring additional transaction costs.

• Minimum Deposit: The minimum initial deposit required to open a Standard Account is $50. This allows traders with different budget sizes to start trading with RockGlobal.

• Maximum Leverage: The Standard Account provides a maximum leverage of 500:1. This allows traders to control larger positions in the market with a smaller capital investment. However, it's important to use leverage responsibly and manage risk effectively.

1. ECN Account:

• Spreads: The ECN Account offers competitive spreads starting from 0.0 pip. Traders can benefit from the tightest possible spreads, leading to potentially lower trading costs.

• Commission: Trades conducted through the ECN Account are subject to a commission of $5 per standard lot. This transparent fee structure ensures that traders have full visibility of the costs associated with their trades.

• Minimum Deposit: The minimum initial deposit required to open an ECN Account is $500. This account type is suitable for traders who are ready to commit a higher amount of capital to their trading activities.

• Maximum Leverage: The ECN Account also provides a maximum leverage of 500:1, allowing traders to maximize their trading potential while managing their risk exposure effectively.

Both account types offered by RockGlobal provide traders with access to a high leverage ratio of 500:1, enabling them to control larger positions in the market. The choice between the Standard Account and the ECN Account depends on individual trading preferences and capital requirements.

How to open an account？

Opening an account with RockGlobal involves the following steps:

1. Register an Account: Visit the RockGlobal website and click on the “Register” or “Open Account” button. Provide the required personal information, including your full name, email address, phone number, and country of residence. Create a username and password for your account.

   

2. Identity Verification: Complete the identity verification process. This usually involves submitting the required documents, such as a valid passport or government-issued ID, proof of address (utility bill or bank statement), and any additional documentation requested by RockGlobal. The verification process is essential to ensure compliance with regulatory requirements and to maintain the security and integrity of the trading platform.

3. Deposit Funds: Once your account is registered and verified, you can proceed to deposit funds into your trading account. RockGlobal typically offers multiple deposit methods, including bank wire transfer, credit/debit card, and electronic payment systems. Choose the most convenient method for you and follow the instructions provided by RockGlobal to complete the deposit process. The minimum deposit amount for the Standard Account is $50, while the ECN Account requires a minimum deposit of $500.

4. Start Trading: After your account is funded, you can start trading. Download and install the trading platform provided by RockGlobal, such as MetaTrader 4 (MT4) or a proprietary platform. Use your account login credentials to access the platform. Familiarize yourself with the platform's features, including charting tools, order types, and risk management options. Select the desired financial instruments from the available markets, such as forex, metals, commodities, indices, or cryptocurrencies, and execute your trades according to your trading strategy.

Please note that the account opening process and specific requirements may vary slightly depending on the jurisdiction and regulatory framework. It is recommended to refer to the official RockGlobal website or contact their customer support for the most up-to-date and accurate information regarding the account opening process.

Leverage

RockGlobal provides a maximum leverage of 500:1, allowing traders to amplify their potential profits or losses by up to 500 times their initial investment. This high leverage offers the opportunity to trade larger positions in the market with a relatively smaller amount of capital. However, it is essential for traders to exercise responsible risk management and fully understand the implications of trading with high leverage.

Spreads & Commissions (Trading Fees)

In the Standard Account, the spreads start from as low as 1.0 pip, providing traders with favorable pricing. This account type does not charge any commissions on trades. On the other hand, the ECN Account offers even tighter spreads starting from 0.0 pips, ensuring competitive pricing for traders. However, this account type does have a commission fee of $5 per standard lot traded. These options cater to different trading preferences, allowing traders to choose the account type that best suits their needs.

Trading Platform

RockGlobal utilizes the popular MetaTrader 4 (MT4) trading platform. MT4 is known for its advanced features and user-friendly interface, providing traders with a seamless and efficient trading experience. With MT4, traders have access to a wide range of tools and functionalities, including advanced charting capabilities, multiple timeframes, technical indicators, and customizable trading strategies. The platform also supports automated trading through expert advisors (EAs), allowing for the execution of trades based on pre-set conditions. With real-time market quotes, fast order execution, and comprehensive analysis tools, MT4 on RockGlobal ensures a powerful and flexible trading environment.

Deposit & Withdrawal

RockGlobal's official website does not provide information about specific deposit and withdrawal methods. However, typically, brokers of similar nature allow various deposit and withdrawal options, including Credit/Debit Cards, E-Wallets, Bank Wire transfers, and Cryptocurrencies. It is important to note that the minimum deposit requirement for RockGlobal is $50. Traders interested in opening an account with RockGlobal are advised to contact their customer support or account manager for detailed information regarding the available deposit and withdrawal methods.

Customer Support

RockGlobal values its customers and provides excellent customer support services. Their dedicated staff is available 24/7 to assist traders in any way possible. Whether you have questions about your account, technical issues, or need guidance with trading-related inquiries, RockGlobal's customer support team is ready to provide prompt and helpful assistance.

You can reach out to the customer support team via various channels, including phone, email, and live chat. They understand the importance of timely communication and strive to ensure that your queries are addressed promptly and effectively. Additionally, RockGlobal offers live chat support on social media platforms like Facebook, further enhancing accessibility and convenience for their clients. Rest assured that RockGlobal is committed to delivering a high standard of customer support to ensure a smooth and satisfactory trading experience.

Educational Resources

RockGlobal offers a range of educational resources to support traders in their trading journey. These resources include an economic calendar, which provides timely information about upcoming news events that can impact market conditions. By staying informed about these events, traders can make better-informed decisions based on fundamental analysis.

The trading calculator is another valuable tool provided by RockGlobal, enabling traders to calculate important trading parameters such as point value, spread cost, and estimate potential profits and losses. This calculator assists traders in managing risk and optimizing their trading strategies.

RockGlobal also offers educational materials on Forex Basics, providing traders with essential knowledge about the foreign exchange market. Understanding the fundamentals of forex trading, including currency pairs, market dynamics, and trading principles, can help traders navigate the market more effectively.

Additionally, RockGlobal's professional market analysis team provides up-to-date news coverage, allowing traders to stay ahead of the curve and identify potential trading opportunities before others. This access to timely news and market analysis enhances traders' decision-making process and helps them stay informed about global events impacting financial markets.

Conclusion

RockGlobal, registered in New Zealand, offers a wide range of market instruments including 140+ currency pairs, stock indices, commodities, precious metals, and cryptocurrencies. With competitive spreads, high leverage of up to 500:1, and the popular MT4 platform, traders have diverse trading opportunities and access to advanced tools. However, the lack of deposit and withdrawal information, commission fees for the ECN Account, minimum deposit requirements, and the need for responsible use of high leverage should be considered. Additionally, while dedicated customer support is provided, there may be limited educational resources.

FAQs

Q: Is RockGlobal a regulated broker？

A: Yes, RockGlobal is a regulated broker. It is authorized and regulated by the Financial Markets Authority with certificate number 509766.

Q: What trading instruments are available at RockGlobal？

A: RockGlobal offers a wide range of trading instruments, including 140+ currency pairs, stock indices, commodities, precious metals, and cryptocurrencies.

Q: What trading platforms does RockGlobal offer？

A: RockGlobal offers MetaTrader 4 trading platform.

Q: Does RockGlobal offer educational resources for traders？

A: Yes, RockGlobal offers a range of educational resources for traders, including Economic Calendar, Trading Calculator, Forex Basics, News.

Q: What is the minimum deposit required to open an account with RockGlobal？

A: The minimum deposit required to open an account with RockGlobal is $50.

Q: Does RockGlobal offer any bonuses or promotions？

A: Yes, RockGlobal offers trading with a 20% credit bonus and an additional 10% bonus on subsequent deposits.

Q: What is the maximum leverage offered by RockGlobal？

A: The maximum leverage offered by RockGlobal is 1:500.

Aspects	Information
Registered Country/Area	Japan
Founded Year	2012-10-12
Company Name	GMO CLICK Securities, Inc.
Regulation	Regulated in Japan
Minimum Deposit	Not specified
Maximum Leverage	Not specified
Spreads	Varies depending on trading instrument
Trading Platforms	FX neo, Hatchu-kun FX Plus, FXWatch!, mobile apps
Tradable Assets	Stocks, investment trusts, futures options, FX, forex options, CFDs, stock index binary options, bonds
Account Types	FXneo, AnyForex OP, AnyCFDs, AnyIXOP, Brokerage account, Securities Connect Account (Bank Linkage), Forex Trading Account, Corporate Customers
Demo Account	Available
Islamic Account	Not specified
Customer Support	FAQs, phone inquiries, inquiry form, direct mail, social media
Payment Methods	Rakuten Bank, MUFG, SMBC, Mizuho, SBI Sumishin Net Bank, ANN Seven Bank, JP Yucho Bank, Resona Bank, Aeon Bank, Jibun Bank, Saitama Resona Bank, and others

Overview of GMO CLICK

GMO CLICK is a regulated institution in Japan that offers various financial services. It holds a retail forex license and is regulated by the Financial Services Agency. The company provides a range of market instruments, including stock trading, investment trusts, futures options, FX trading, forex options, currency exchange trading, CFDs, stock index binary options, and bond trading.

To open an account with GMO CLICK, individuals can visit their website and choose the type of account they want to open. The company offers different account options based on the desired trading activities. Users need to fill out an application form, provide personal information, agree to terms and conditions, and submit the completed application.

GMO CLICK offers trading platforms for various devices, including computers, smartphones, and smartwatches. They provide different payment methods for depositing funds, including internet banking, ATMs, and financial institution counters. The company has customer support available through phone, inquiry forms, direct mail, and social media channels.

While GMO CLICK is regulated and offers a range of financial services, it's important to verify the information provided and contact the company directly for the most accurate and up-to-date details regarding their services, regulations, and account opening procedures.

Pros and Cons

GMO CLICK offers a range of financial services, including stock trading, investment trusts, futures options, FX trading, forex options, currency exchange trading, CFDs, stock index binary options, and bond trading. The company is regulated and provides a variety of trading platforms for different devices. They have multiple payment methods available for depositing funds, and customer support is offered through various channels. However, it's important to note that GMO CLICK has certain limitations, such as the absence of trading software according to the provided information. Additionally, specific trading activities may have designated acceptance times, and withdrawals are supported only for GMO CLICK Securities accounts and financial institution accounts with the same name. It's advisable to verify the current details and contact GMO CLICK directly for more accurate and updated information.

Pros	Cons
Regulated institution in Japan	Absence of trading software
Offers a range of financial services	Specific acceptance times for trading activities
Provides various trading platforms	Withdrawals only supported for specific account types
Multiple payment methods for depositing funds
Customer support available through various channels

Is GMO CLICK Legit？

Based on the information provided, GMO CLICK is a regulated institution in Japan. It holds a retail forex license and is regulated by the Financial Services Agency. The license number is “関東財務局長（金商）第77号” and the effective date of the license is September 30, 2007.

However, it's important to note that the information you provided also states that GMO CLICK does not have a trading software according to the current data. This could imply that there may be some limitations or restrictions on their services. It's advisable to verify this information with updated and reliable sources or contact GMO CLICK directly for more accurate and detailed information regarding their regulatory status and available services.

Market Instruments

GMO CLICK Securities offers a range of market instruments:

STOCK: GMO CLICK Securities offers stock trading services at low prices, providing investors with access to the stock market.

INVESTMENT TRUST: The company offers a selection of investment trusts, making it easy for investors to choose funds that have been carefully curated by GMO CLICK Securities.

FUTURES OPTIONS: GMO CLICK Securities provides futures options trading with industry-leading low fees, allowing investors to participate in this market.

FX NEO (OVER-THE-COUNTER TRADING): GMO CLICK Securities offers enhanced trading tools and a low-cost, comfortable FX trading experience for investors.

FOREX OPTIONS: Investors can engage in forex binary options trading through GMO CLICK Securities, which offers a user-friendly interface for easy operation.

CLICK 365 (EXCHANGE TRADING): GMO CLICK Securities provides a wide range of currency pairs for FX exchange trading through the Click 365 platform.

CFDs: Japanese investors can choose from a variety of CFDs (Contracts for Difference) offered by GMO CLICK Securities.

STOCK INDEX BINARY OPTIONS: GMO CLICK Securities offers stock index binary options, allowing investors to engage in this type of trading with ease.

BOND: GMO CLICK Securities facilitates the trading of overseas high-interest bonds, providing investors with access to this asset class.

Pros	Cons
Stock trading services at low prices	Limited information on competitive advantages
Selection of curated investment trusts	Limited information on attractiveness
Futures options trading with low fees	Limited information on tightness of services
Enhanced trading tools for FX trading	Limited information on flexibility of services

Account Types

1. FXneo: This account type is for Forex trading. It allows customers to trade in the Forex market.

2. AnyForex OP: This account type is for Forex options trading. It enables customers to trade options in the Forex market.

3. AnyCFDs: This account type is for CFD (Contract for Difference) trading. It allows customers to trade CFDs.

4. AnyIXOP: This account type is for stock index binary options trading. It enables customers to trade binary options based on stock indexes.

5. Brokerage account: This account type provides tradeable services for various types of transactions, including stock, investment trust, futures OP, FX neo, Forex OP, 365FX, CFDs, BO (Binary Options), and bonds.

6. Securities Connect Account (Bank Linkage): This account type allows customers to open a securities trading account by filling in a single page without requiring an application form. Transactions can start after a minimum of 2 business days. Initial settings registration is required upon the first login.

7. Forex Trading Account: This account type is specifically for FX trading and Foreign exchange OP. It offers tradeable services for FX neo, Forex OP, and 365FX. Opening an FX trading account is faster than a brokerage account and does not require an application form. Customers can switch to a securities trading account from the member page without any difference in trading terms.

8. Corporate Customers: GMO CLICK also provides corporate account opening services for corporate customers.

Pros	Cons
Wide range of account types available, catering to different trading preferences and needs.	Limited customization options within each account type, restricting flexibility for advanced traders.
Provides options for Forex trading, Forex options trading, CFD trading, and stock index trading.	Higher account minimums or fees associated with certain account types, potentially limiting accessibility.
Opening a securities trading account through the Securities Connect Account available.	Longer processing time for opening a securities trading account compared to some competitors.

How to Open an Account？

To open an account with GMO CLICK, follow these steps:

1. Visit the GMO CLICK website and click on the “Account Opening” option.

1. Choose the type of account you want to open from the available options, such as stock, investment trust, futures OP, FX neo, Forex OP, 365FX, CFDs, BO, bond, or Securities Connect Account (Bank Linkage).

2. If you select the Securities Connect Account (Bank Linkage), you can start demo trading by tapping “Start demo trading” on the login screen without registering an account.

1. Fill in the required information on the application form. This typically includes personal details such as name, contact information, address, date of birth, sex, post code, telephone number, and email address.

1. Provide nationality information, indicating whether you have Japanese nationality or nationality other than Japan. Note that accounts cannot be opened by individuals holding U.S. citizenship.

2. Specify if you have any U.S. tax liability, whether you are an important foreign public figure or a relative of one, and your country of residence.

1. Choose your preferences regarding the delivery of email news and direct mail from GMO CLICK.

2. If you wish to open a specific account, select the appropriate options for FX trading, forex options trading, CFD trading, or stock index binary options trading.

1. Read and agree to the terms and conditions and other regulations pertaining to account opening and trading activities.

2. Review the documents to be delivered before concluding a contract for securities and CFD transactions, and agree to their terms.

3. Confirm that the information entered in the application is accurate and certify that it is provided by the account holder or an authorized representative.

4. Submit the completed application.

Spreads & Commissions

GMO Click offers spreads on various currency pairs. The spreads for USD/JPY are 0.2 pips, for EUR/JPY they are 0.5 pips, for GBP/JPY they are 1.0 pips, for AUD/JPY they are 0.7 pips, for EUR/USD they are 0.4 pips, and for GBP/USD they are 1.0 pips. These spreads indicate the difference between the buying and selling prices of these currency pairs.

When trading Nikkei 225 options, GMO Click charges a minimum commission of 0.152% of the contract price. Additionally, there is a minimum commission fee of 214 yen applicable for these trades. The commission is calculated based on the percentage of the contract price and ensures that the broker earns revenue from facilitating these options trades.

GMO Click provides free trading services for certain types of trading instruments. Forex options trading, stock index binary options trading, and CFD (Contract for Difference) trading do not incur any charges. This means that traders can engage in these types of trading activities without paying commissions or fees to GMO Click.

Deposit & Withdrawal

GMO CLICK offers an instant deposit service that allows customers to transfer funds immediately. The service supports transfer deposits via ATMs and bank counters, and withdrawals are also free of charge. The minimum withdrawal amount is 10,000 yen, and the maximum withdrawal amount is 100 million yen. However, if the balance is below 10,000 yen, the entire balance will be withdrawn at once.

It's important to note that withdrawals are only supported for GMO CLICK Securities accounts and financial institution accounts with the same name. The amount that can be withdrawn in one operation ranges from ¥10,000 to ¥100,000,000.

GMO CLICK provides bank accounts for each customer, including GMO Aozora Net Bank and Mitsubishi UFJ Bank. When making a transfer from a bank counter or ATM, customers are required to make a payment to their bank account. Please be aware that the transfer source is limited to domestic branches of financial institutions.

GMO CLICK provides various options for customers to deposit funds. Those using internet banking can take advantage of the immediate deposit service, which allows for instant fund transfers without any commission fees. Deposits made through ATMs or financial institution counters are also free of commission, and customers can perform these transactions using their computers or smartphones. Additionally, GMO CLICK offers the option to deposit funds from the Securities Connect account of GMO Aozora Net Bank, and this service is commission-free and can be accessed through a computer. For customers investing in mutual funds, the investment trust reserve fee is automatically deducted monthly from the designated financial institution account.

In terms of withdrawals, GMO CLICK does not charge any commission, and customers can initiate the withdrawal process through the GMO CLICK Securities member page. This can also be done through their smartphone app.

Pros	Cons
Instant deposit service	Minimum withdrawal amount of 10,000 yen
Supports transfer deposits	Entire balance withdrawn if below 10,000 yen
Free withdrawals	Withdrawals limited to GMO CLICK Securities accounts
Various deposit options	Withdrawals limited to accounts with the same name
Commission-free deposits	Withdrawal amount limited to 10,000 to 100,000,000 yen
	Limited withdrawal methods (GMO CLICK Securities member page and smartphone app)

Trading Platforms

GMO Click offers a variety of trading platforms, including FX neo for high-performance FX trading on computers, Hatchu-kun FX Plus for rate delivery and execution speed, and FXWatch! for checking rates and charts on smartwatches. They also provide CFD trading apps, such as GMO Click CFDs and Hatchu-kun CFD, along with stock trading apps like GMO Click stock and GMO Click Stock for iPad. Super Hatchu-kun is a comprehensive tool for stock/futures OP trading. Traders can also access smartphone browser-based platforms for Forex OP, stock trading, and binary options. Additionally, there are iPhone and Android apps available for Click 365 trading. Transactions can be conducted on a PC browser using the WEB transaction screen.

Payment Methods

GMO CLICK offers a range of payment methods for customers to deposit funds. These include options such as Rakuten Bank, MUFG, SMBC, Mizuho, SBI Sumishin Net Bank, ANN Seven Bank, JP Yucho Bank, Resona Bank, Aeon Bank, Jibun Bank, and Saitama Resona Bank, among others. Customers can utilize internet banking services to make immediate fund transfers without incurring any commission fees. Deposits can be made through ATMs or financial institution counters, and these transactions are also commission-free. The method of depositing funds through computers or smartphones is provided. GMO CLICK also facilitates deposits from the Securities Connect account of GMO Aozora Net Bank, with no commissions and accessibility via computer. For customers investing in mutual funds, the investment trust reserve fee is automatically deducted monthly from the designated financial institution account.

Pros	Cons
Offers a variety of trading platforms to choose from	Steep learning curve for beginners
Provides high-performance FX trading with FX neo	Limited availability of some platforms on specific devices
Offers rate delivery and execution speed with Hatchu-kun FX Plus	Some platforms may lack advanced features or tools
Allows rate checking and chart monitoring on smartwatches through FXWatch!	Lack of flexibility in platform customization options
Provides CFD trading options with GMO Click CFDs and Hatchu-kun CFD	Potential compatibility issues with certain devices or browsers
Offers stock trading apps for both GMO Click stock and GMO Click Stock for iPad	Possible stability or reliability concerns with certain platforms

Trading Hours

GMO CLICK offers customer support through various channels and during specific time frames. The call center is available from 8:00 until close and provides assistance for trading inquiries. Trading platforms like Super Hatchu allow login access from 0:00 to 24:00, excluding maintenance time. Specific acceptance hours are set for immediate deposits, transfers, and order placements based on different types of trading accounts. Support for mutual fund trading is available from 6:30 to 15:00 and 17:00 to 3:30. For futures, options, forex, Click 365, and CFD trading, there are designated acceptance times. Forex Neo and forex options trading have 24-hour availability, while CFD trading is open from Monday to Friday, 8:00 am to 7:00 am the next day. Bond trading hours vary for domestic and foreign bonds. It's important to be aware of these time frames when seeking customer support or engaging in trading activities with GMO CLICK.

Customer Support

1. FAQ: GMO CLICK provides a Frequently Asked Questions (FAQ) section on their website. Traders can enter keywords related to their inquiries and search for relevant information. The FAQ covers various topics, including account login, password recovery, deposit/withdrawal methods, tax information, and more.

2. Inquiries by Phone: Traders can reach out to GMO CLICK's customer support team via phone. The contact number for Japanese customers is +81 0120727930.

3. Inquiries Using the Inquiry Form: GMO CLICK offers an inquiry form for customers to submit their questions or concerns. This form allows traders to seek assistance or clarification on various aspects of their trading experience.

4. Direct Mail (DM): GMO CLICK provides the option of contacting customer support through direct mail. Customers can use this method to address specific issues, such as suspension procedures, inheritance procedures, or other account-related matters.

5. Responding to Opinions and Requests: GMO CLICK acknowledges and values customer feedback. They have a system in place to respond to opinions and requests, allowing traders to provide input on their services and suggest improvements.

6. Business Operation System for Complaints and Disputes: GMO CLICK has a business operation system designed to handle complaints and resolve disputes. They outline the procedures and mechanisms through which customer concerns can be addressed.

7. Social Media Presence: GMO CLICK maintains a presence on social media platforms such as Twitter (https://twitter.com/GMO_ClickSec_PR) and Facebook (https://www.facebook.com/gmoclicksec). Traders can connect with them through these channels to stay updated and potentially reach out for support.

Conclusion

In conclusion, GMO CLICK is a regulated institution in Japan that offers various market instruments such as stocks, investment trusts, futures options, forex options, CFDs, and more. It provides multiple account types and trading platforms to cater to different preferences. GMO CLICK's deposit and withdrawal options are diverse, allowing customers to choose from a range of payment methods. However, it's important to note that GMO CLICK does not have a trading software according to the available information, and there may be limitations or restrictions on their services. Traders should verify the current status of their offerings and contact GMO CLICK directly for detailed information. Additionally, the spreads and commissions may vary depending on the trading instruments, and customers should consider these factors when engaging in trading activities.

FAQs

Q: Is GMO CLICK a regulated institution？

A: Yes, GMO CLICK is a regulated institution in Japan and holds a retail forex license. It is regulated by the Financial Services Agency (FSA) with the license number “関東財務局長（金商）第77号” and the effective date of the license is September 30, 2007.

Q: What market instruments does GMO CLICK offer？

A: GMO CLICK Securities offers a range of market instruments including stocks, investment trusts, futures options, FX NEO (over-the-counter trading), forex options, CLICK 365 (exchange trading), CFDs (Contracts for Difference), stock index binary options, and bonds.

Q: How can I open an account with GMO CLICK？

A: To open an account with GMO CLICK, you can visit their website and click on the “Account Opening” option. Choose the type of account you want to open, fill in the required information on the application form, agree to the terms and conditions, and submit the completed application.

Q: What are the spreads and commissions charged by GMO CLICK？

A: GMO CLICK offers spreads on various currency pairs, and the commissions vary depending on the trading instrument. For example, the spreads for USD/JPY are 0.2 pips, and when trading Nikkei 225 options, there is a minimum commission of 0.152% of the contract price.

Q: What are the available payment methods for depositing funds with GMO CLICK？

A: GMO CLICK offers various payment methods including Rakuten Bank, MUFG, SMBC, Mizuho, SBI Sumishin Net Bank, ANN Seven Bank, JP Yucho Bank, Resona Bank, Aeon Bank, Jibun Bank, and Saitama Resona Bank, among others. Internet banking services and deposits through ATMs or financial institution counters are also available.

Q: What are the trading platforms offered by GMO CLICK？

A: GMO CLICK provides a variety of trading platforms including FX neo, Hatchu-kun FX Plus, FXWatch!, GMO Click CFDs, Hatchu-kun CFD, GMO Click stock, GMO Click Stock for iPad, Super Hatchu-kun, and smartphone browser-based platforms for Forex OP, stock trading, and binary options.

Q: What are the trading hours and customer support options provided by GMO CLICK？

A: GMO CLICK offers customer support through various channels during specific time frames. The call center is available from 8:00 until close, and support hours vary for different types of trading activities. Customer support options include FAQs, inquiries by phone, an inquiry form, direct mail, responding to opinions and requests, and a business operation system for complaints and disputes. GMO CLICK also has a social media presence on platforms like Twitter and Facebook.