FBSResposta

2023-12-19 10:28

Belize

Resposta

Please keep in mind that the spread on trading accounts can be widened before, in time, and after economic, political, and other news releases, during the Gap, at the time of Market opening (on Monday), as well as at the time of low market liquidity, and when a market situation is conditional on high spreads. Kindly consider that you can send a claim to the support team by email at support@fbs.com in case you believe that your trading order was executed incorrectly. We have checked the email address you used to register at FBS and didn't notice your requests to the support service about the highlighted issue. Thus, If the question is still relevant, please contact us by mail, so we can carefully investigate your case. Kind Regards, FBS Team.

GalangPutraMaulanaIniciar mediação

2023-11-27 07:45

Indonésia

Iniciar mediação

Pada Senin, 27 November 2023, posisi xauusd saya terkena stop loss (SL) dan margin call, karena xauusd di FBS tersentuh 2014. Padahal, di hari itu market open harga masih di sekitar 2002. Akibatnya, saya kehilangan dana saya di FBS. walau sudah pasang stop loss (SL) tapi tidak tersentuh dan bablas sampai MC.