Eplanet Brokers Reklamo: Nagkaroon ako-WikiFX

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Sa loob ng 1 taon

Nagkaroon ako ng isang lubhang nakakadismaya at nakakainis na karanasan sa ePlanet Brokers, at mariin kong pinapayuhan ang sinumang nag-iisip na gamitin ang broker na ito na maging maingat. Nananalo ako ng unang puwesto sa Weekly Competition No. 16 at binigyan ako ng $500 na premyo. Hiniling ko na i-withdraw ang $400 sa aking personal na bank account. Gayunpaman, tumanggi ang kumpanya na iproseso ang bank transfer at iginiit na maaari ko lamang i-withdraw ang aking pera sa pamamagitan ng Cryptocurrency. Ako ay nakabase sa Egypt, kung saan ang mga transaksyon ng Cryptocurrency ay napapailalim sa mga legal na paghihigpit. Ginagawa nitong hindi praktikal at posibleng may legal na problema para sa akin ang patakaran ng kumpanya na crypto-only withdrawal. Hindi ako dapat pilitin na gumamit ng paraan ng pagbabayad na hindi ko makatwirang magagamit upang ma-access ang sarili kong premyong pera. Nakipag-ugnayan ako sa support team ng kumpanya nang paulit-ulit at nagbukas ng support tickets #184536 at #186378, ngunit hindi naayos nang kasiya-siya ang isyu. Nakipag-ugnayan din ako sa dalawang regulatory authorities: Ang Vanuatu Financial Services Commission (VFSC), tungkol sa Nebula Ventures Ltd (Company Registration No. 700819). Ang Mwali International Services Authority (MISA), tungkol sa ePlanet Brokers Ltd (Registration No. HY00923038). Nagpadala ako ng maraming email at follow-up na kahilingan sa parehong awtoridad, na hinihiling sa kanila na kilalanin ang aking mga reklamo, magbigay ng mga reference number, at imbestigahan ang usapin. Sa kasamaang-palad, sa kabila ng aking paulit-ulit na pagtatangka, wala pa akong natanggap na tugon mula sa alinman sa awtoridad sa ngayon. Ang buong karanasan ay nagtaas ng malubhang alalahanin para sa akin tungkol sa transparency ng withdrawal, suporta sa customer, accessibility ng pagbabayad, at bisa ng paghawak ng reklamo. Walang halaga ang pagkapanalo ng premyo kung ang isang customer ay hindi maaaring ma-access ang pera sa pamamagitan ng isang praktikal at legal na paraan ng pagbabayad. Ang aking karanasan ay lubhang negatibo. Lubos kong inirerekomenda na maingat na siyasatin ng mga potensyal na kostumer ang broker na ito, ang katayuan nito sa regulasyon, at ang mga patakaran nito sa pag-withdraw bago magdeposito ng anumang pera o sumali sa mga kompetisyon nito.

Orihinal

I had an extremely disappointing and frustrating experience with ePlanet Brokers, and I strongly advise anyone considering this broker to be very careful. I won 1st place in Weekly Competition No. 16 and was awarded a $500 prize. I requested to withdraw $400 to my personal bank account. However, the company refused to process a bank transfer and insisted that I could only withdraw my money through cryptocurrency. I am based in Egypt, where cryptocurrency transactions are subject to legal restrictions. This makes the company's crypto-only withdrawal policy impractical and potentially legally problematic for me. I should not be forced to use a payment method that I cannot reasonably use to access my own prize money. I contacted the company's support team repeatedly and opened support tickets #184536 and #186378, but the issue was not resolved satisfactorily. I also contacted two regulatory authorities: The Vanuatu Financial Services Commission (VFSC), regarding Nebula Ventures Ltd (Company Registration No. 700819). The Mwali International Services Authority (MISA), regarding ePlanet Brokers Ltd (Registration No. HY00923038). I sent multiple emails and follow-up requests to both authorities, asking them to acknowledge my complaints, provide reference numbers, and investigate the matter. Unfortunately, despite my repeated attempts, I have received no response from either authority so far. The entire experience has raised serious concerns for me about withdrawal transparency, customer support, payment accessibility, and the effectiveness of complaint handling. Winning a prize means nothing if a customer cannot access the money through a practical and lawful payment method. My experience has been extremely negative. I strongly recommend that potential customers carefully investigate this broker, its regulatory status, and its withdrawal policies before depositing any money or participating in its competitions.